Refund policy

Every PawzPaz bandana and collar is printed just for your pup after you order. Because each item is made to order, we can't accept returns or exchanges for change of mind or the wrong size. Please check the size chart on each product page before ordering.

Damaged, misprinted or wrong items

If your order arrives damaged, misprinted, defective, or isn't what you ordered, we'll make it right with a free replacement or a full refund, your choice. No need to send the item back.

To request one, email us at patria@pawzpaz.com within 30 days of delivery with:

Your order number
A clear photo of the problem (for a whole-order issue, one photo with all affected items)
A short description of what's wrong

We'll reply within 2 business days.

What isn't covered

Ordering the wrong size or style, or changing your mind
Small differences in color between your screen and the printed product
Wear and tear, chewing, or damage after delivery
Orders lost because of an incorrect or incomplete shipping address entered at checkout (see below)

Wrong address

If a package is returned to us because the address was incorrect or incomplete, we can reship it for the cost of the new shipping and production, or refund the product price (shipping not included).

Cancellations and changes

Orders go into production quickly, usually within 24 hours. If you need to cancel or change your order, email us as soon as possible. We'll do our best, but once an order has gone into production we can't cancel or change it.